Customer Care Champion -dispatcher

Otis

Grove Park, Leicester, United Kingdom
Friendly welcoming tone
Customer follow ups
Oxp system checking process
As part of the Otis Otisline Dispatch Team you will work Monday to Friday 8am to 4pm

Job Summary

  • As part of the Otis Otisline Dispatch Team you will work Monday to Friday 8am to 4pm.
  • You will receive a employment contract with the world market leader in a crisis-proof industry.
  • Otis is the world’s leading elevator and escalator manufacturing, installation, and service company.

Matching Summary

As part of the Otis Otisline Dispatch Team you will work Monday to Friday 8am to 4pm.

Skills & Requirements

Must-have

  • Friendly welcoming tone
  • Customer follow ups
  • OXP system checking process
  • Otis CRM Business System
  • Dispatch break-down calls
  • Engineer eta's
  • All-safe system monitoring

Nice-to-have

  • International talent driven company
  • Values Safety, Ethics, Quality, Innovation
  • Employee Opportunity
  • Exchange ideas with experienced colleagues

Key Requirements

  • Excellent language, listening and communication skills
  • Customer-centric mindset and empathy
  • Resilience in handling stressful situations
  • Comfortable managing large number of customer interactions
  • Affinity using multiple IT systems

Work Rights

Not specified

Tailored Resume

Cover Letter