Member Experience Manager

EōS Fitness

Los Angeles, CA, US
Base: $20.87 - $22.87 usd ph; bonus/equity: not sp...
On-site
Proven customer service experience
Front-line leadership skills
Billing issue resolution
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
  • You will partner with department managers to train, motivate, and develop the front desk team while ensuring facility cleanliness.
  • Benefits include free membership for you and a family member, daily pay options, and comprehensive health insurance coverage.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.

Salary

Base: $20.87 - $22.87 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Proven customer service experience
  • Front-line leadership skills
  • Billing issue resolution
  • Member retention strategies
  • Team training and development
  • Fast-paced environment adaptability

Nice-to-have

  • Fitness industry knowledge
  • Hospitality background
  • Social media platform proficiency
  • Empathy and solution-oriented mindset
  • Optimistic and fun attitude

Key Requirements

  • Must pass background check
  • Obtain CPR certification within 30 days
  • Complete EōS Ethos and Customer Service Training within 30 days
  • Ability to lift more than 40 lbs
  • Proficiency with fitness management software

Work Rights

Not specified

Tailored Resume

Cover Letter