As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist role involves supporting customers with enquiries, processing credit applications, and completing Financial Health Checks to assess needs.
CommBank supports Aboriginal and Torres Strait Islander Peoples through professional and personal community networks.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional Customer Service experience
Excellent communication skills
Ability to articulate financial terms clearly
Experience in busy retail environment
Knowledge of Home Loans and Business Banking
Risk-adverse culture adherence
Part time availability for fixed roster
Nice-to-have
Genuine interest in financial wellbeing
Ability to provide holistic banking solutions
Problem solving skills
Integrity in customer interactions
Experience with digital banking technology
Ability to work in commercial driven environment
Key Requirements
Proven customer service experience
Experience in Financial Services, Retail or Hospitality
Availability for part time roster Monday, Tuesday, Friday 9:30am-4:00pm