Product Support Analyst

Amex GBT

Gurgaon, India
5 years in travel industry experience
3 years gds platform experience
Online booking tool proficiency
Amex GBT is seeking a dedicated Product Support Analyst to provide second-level technical support for travel technology products in a 24/7 operational environment

Job Summary

  • Amex GBT is seeking a dedicated Product Support Analyst to provide second-level technical support for travel technology products in a 24/7 operational environment.
  • The role requires extensive experience with Global Distribution Systems like Sabre or Amadeus and Online Booking Tools such as Concur or NEO.
  • Employees enjoy flexible benefits, travel perks from major providers, and access to over 20,000 learning courses through the company's inclusive culture.

Matching Summary

Amex GBT is seeking a dedicated Product Support Analyst to provide second-level technical support for travel technology products in a 24/7 operational environment.

Skills & Requirements

Must-have

  • 5 years in travel industry experience
  • 3 years GDS platform experience
  • Online Booking Tool proficiency
  • 24/7 shift work availability
  • Client servicing background

Nice-to-have

  • Strong business writing skills
  • Global team collaboration ability
  • Problem-solving decision making
  • Flexibility for internal clients
  • Subject matter expertise on travel

Key Requirements

  • Minimum 5 years travel industry experience
  • Minimum 3 years GDS hands-on experience
  • Experience with profile management applications
  • Proficiency in Microsoft Office Suite
  • Ability to work multiple time zones

Work Rights

Not specified

Tailored Resume

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