Customer Banking Specialist Relief - Dandenong Plaza

CommBank

Dandenong Plaza, Victoria, Australia
Exceptional customer service delivery
Communicate financial terms clearly
Problem solve and provide solutions
As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice

Job Summary

  • As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
  • You will support customers with enquiries, account maintenance, and process credit product applications, while also completing Financial Health Checks.
  • The role involves problem-solving, championing processes, and educating customers on in-branch technology and digital banking options.

Matching Summary

As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Communicate financial terms clearly
  • Problem solve and provide solutions
  • Champion processes and procedures
  • Work in a busy retail environment

Nice-to-have

  • Financial Services or Hospitality experience
  • Holistic customer solutions
  • Interest in career growth
  • Improve financial wellbeing

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to ask right questions
  • Act with integrity
  • Place customer at centre

Work Rights

Not specified

Tailored Resume

Cover Letter