Customer Care Agent

KONE International

Jeddah, Saudi Arabia
Onsite
Fluency in english and arabic
Minimum two years customer service experience
Bachelor or diploma degree holder
KONE International is seeking an enthusiastic Customer Care Agent for their Jeddah office, emphasizing a culture of collaboration and employee well-being. The role involves handling customer inquiries, managing callouts, and supporting 24/7 operations, requiring strong communication skills in both English and Arabic

Job Summary

  • This role serves as the main point of contact for external customers specializing in callouts, inbound queries, and outbound calls.
  • The agent is accountable for managing safety situations, providing adequate safety instructions, and ensuring technicians back-report open jobs.
  • KONE offers a comprehensive learning and development program along with a value-based culture focused on sustainability and innovation.

Matching Summary

Match Score: 85

KONE International is seeking an enthusiastic Customer Care Agent for their Jeddah office, emphasizing a culture of collaboration and employee well-being. The role involves handling customer inquiries, managing callouts, and supporting 24/7 operations, requiring strong communication skills in both English and Arabic.

Skills & Requirements

Must-have

  • Fluency in English and Arabic
  • Minimum two years customer service experience
  • Bachelor or Diploma Degree holder

Nice-to-have

  • Stress tolerant and detailed focus
  • Highly motivated self-starter
  • Excellent IT skills

Key Requirements

  • Bachelor or Diploma Degree
  • 2+ years customer service experience
  • English and Arabic fluency required

Work Rights

Not specified

Tailored Resume

Cover Letter