Customer Relationship Specialist - Oxenford

Bank of Queensland

Oxenford, Australia
Not specified; not specified; comprehensive benefi...
Confident communication skills
Previous customer service experience
Proactive solutions-focused mindset
You will serve as the welcoming face of BOQ in the Oxenford branch, engaging customers to identify their financial goals and match them with appropriate banking solutions

Job Summary

  • You will serve as the welcoming face of BOQ in the Oxenford branch, engaging customers to identify their financial goals and match them with appropriate banking solutions.
  • The role includes managing loan maintenance requests, identifying referral opportunities for specialist teams, and coaching Customer Service Officers on service excellence.
  • BOQ offers a comprehensive benefits package including flexible working arrangements, discounted financial products, and paid parental leave with no minimum requirements.

Matching Summary

You will serve as the welcoming face of BOQ in the Oxenford branch, engaging customers to identify their financial goals and match them with appropriate banking solutions.

Salary

Not specified; Not specified; Comprehensive benefits package including salary sacrificing options

Skills & Requirements

Must-have

  • Confident communication skills
  • Previous customer service experience
  • Proactive solutions-focused mindset

Nice-to-have

  • Experience in consumer lending
  • Collaborative spirit
  • Drive to go above and beyond

Key Requirements

  • Experience in banking or financial services
  • Exposure to consumer lending (preferred)
  • Ability to navigate financial systems

Work Rights

Not specified

Tailored Resume

Cover Letter