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Zurich Insurance Company Ltd is seeking a Retail Claims Consultant for their Life Insurance division in Australia. The role focuses on managing income protection claims with empathy and professionalism while promoting continuous improvement within the claims process.
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Job Summary
As a Claims Consultant within our Retail Life business, you will be responsible for assessing and managing a portfolio of Retail Income Protection claims, with fairness, empathy, and professionalism.
You’ll play a key part in supporting customers during some of life’s most challenging moments, contributing to timely, accurate decisions that help deliver certainty to customers when they need it most.
Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing.
Matching Summary
Match Score: 75
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Zurich Insurance Company Ltd is seeking a Retail Claims Consultant for their Life Insurance division in Australia. The role focuses on managing income protection claims with empathy and professionalism while promoting continuous improvement within the claims process.
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Skills & Requirements
Must-have
Retail Income Protection claims assessment
Life insurance policies understanding
Medical and financial information analysis
Clear communication with customers
Proactive customer-focused approach
Nice-to-have
Empathy and sound judgment
Calm and organised approach
Collaboration with care
Genuine human experience delivery
Continuous improvement commitment
Key Requirements
Experience with end-to-end assessment of retail income protection claims
Background in workers’ compensation or injury management
Understanding of life insurance policies, products, and regulatory requirements
Ability to interpret medical, legal, and financial information