This role will be central to operating a robust and consistent IT Service Delivery capability, ensuring strong operational governance, measurable performance improvement, and delivery of high-quality, reliable IT services across the enterprise
Job Summary
This role will be central to operating a robust and consistent IT Service Delivery capability, ensuring strong operational governance, measurable performance improvement, and delivery of high-quality, reliable IT services across the enterprise.
The D&T IT Service Delivery manager is responsible for ensuring consistent, high-quality IT services through effective oversight of key AMS and Infrastructure vendors, driving performance management, adherence to SLAs and KPIs, and continuous service improvement.
Diageo is committed to creating an inclusive culture where everyone feels valued and that they can belong, embracing diversity in the broadest possible sense.
Matching Summary
This role will be central to operating a robust and consistent IT Service Delivery capability, ensuring strong operational governance, measurable performance improvement, and delivery of high-quality, reliable IT services across the enterprise.
Skills & Requirements
Must-have
IT Service Management
vendor performance management
SLA and KPI governance
continual service improvement
operational reporting and insights
ITIL v4
AMS or Infrastructure vendors
Nice-to-have
strong operational governance
measurable performance improvement
high-quality, reliable IT services
stakeholder engagement skills
problem-solving mindset
flexible working
Key Requirements
Minimum 8 years experience in IT Service Management
Deep understanding of ITIL v4
Proven experience managing AMS or Infrastructure vendors
Strong analytical and reporting skills
Proficiency in ServiceNow, Celonis, and reporting tools preferred