Idt Process Analyst - User Services

Shell Energy UK

Eco World, India
Hybrid
Servicenow expertise
Virtual agent design
Data analysis skills
As a Process Analyst in User Services, you will be responsible for designing and improving processes in ServiceNow

Job Summary

  • As a Process Analyst in User Services, you will be responsible for designing and improving processes in ServiceNow.
  • You will act as the Subject Matter Expert for the Now Assist Virtual Agent, ensuring high performance and user satisfaction.
  • Shell offers a diverse and inclusive work environment with opportunities for personal and professional growth.

Matching Summary

As a Process Analyst in User Services, you will be responsible for designing and improving processes in ServiceNow.

Skills & Requirements

Must-have

  • ServiceNow expertise
  • Virtual Agent design
  • Data analysis skills

Nice-to-have

  • Strong interpersonal skills
  • Experience with Generative AI
  • Ability to work independently

Key Requirements

  • Bachelor’s in Information Technology
  • Minimum 5 years IT industry experience
  • ITIL Foundation Certification

Work Rights

Not specified

Tailored Resume

Cover Letter