Associate, Client Processing Representative I

BNY Mellon

Manchester, United Kingdom
On-site
Complaint investigation and resolution
Drafting final responses
Regulatory compliance (cass, coll, cobs, disp, gdpr, consumer duty)
Investigate and resolve complaints received for our clients, attempting early resolution of the complaint where appropriate

Job Summary

  • Investigate and resolve complaints received for our clients, attempting early resolution of the complaint where appropriate.
  • Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable.
  • BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

Matching Summary

Investigate and resolve complaints received for our clients, attempting early resolution of the complaint where appropriate.

Skills & Requirements

Must-have

  • Complaint investigation and resolution
  • Drafting final responses
  • Regulatory compliance (CASS, COLL, COBS, DISP, GDPR, Consumer Duty)
  • Data analysis for performance monitoring

Nice-to-have

  • Willingness to develop AI/Digital Tools skills
  • Collaboration with clients
  • Driving transformative solutions

Key Requirements

  • Combination of education, training, and experience
  • Financial services operational area experience preferred
  • Oversight handling experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter