Associate, Client Processing Representative I

BNY Mellon

Manchester, United Kingdom
On-site
Investigate and resolve client complaints
Draft final complaint responses
Ensure regulatory compliance (cass, coll, cobs, disp, gdpr, consumer duty)
Investigate and resolve complaints received for our clients, attempting early resolution of the complaint where appropriate

Job Summary

  • Investigate and resolve complaints received for our clients, attempting early resolution of the complaint where appropriate.
  • Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable.
  • BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

Matching Summary

Investigate and resolve complaints received for our clients, attempting early resolution of the complaint where appropriate.

Skills & Requirements

Must-have

  • Investigate and resolve client complaints
  • Draft final complaint responses
  • Ensure regulatory compliance (CASS, COLL, COBS, DISP, GDPR, Consumer Duty)
  • Escalate high-priority complaints

Nice-to-have

  • Harnessing cutting-edge AI
  • Breakthrough technologies
  • Willingness to develop AI/Digital Tools skills

Key Requirements

  • Combination of education, training, and experience
  • Experience in financial services operational area and/or oversight handling preferred

Work Rights

Not specified

Tailored Resume

Cover Letter