Work with external clients and their investors/distributors to resolve day-to-day issues and direct them to appropriate resources
Job Summary
Work with external clients and their investors/distributors to resolve day-to-day issues and direct them to appropriate resources.
Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable.
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
Matching Summary
Work with external clients and their investors/distributors to resolve day-to-day issues and direct them to appropriate resources.
Skills & Requirements
Must-have
Resolve day-to-day issues for clients
Monitor inquiries within service standards
Process work in line with regulatory requirements
Improve client/distributor experience
Nice-to-have
Develop personal skills in AI/Digital Tools
Collaborate with cutting-edge AI and technologies
Key Requirements
Combination of education, training, and experience
Experience in financial services operational area and/or client services preferred