Investigate and resolve complaints received for our clients, attempting early resolution of the complaint where appropriate
Job Summary
Investigate and resolve complaints received for our clients, attempting early resolution of the complaint where appropriate.
Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable.
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
Matching Summary
Investigate and resolve complaints received for our clients, attempting early resolution of the complaint where appropriate.
Skills & Requirements
Must-have
Investigate and resolve complaints
Draft final response
Ensure regulatory compliance
Monitor performance
Drive continuous improvement
Nice-to-have
AI/Digital Tools development
Collaborate with clients
Transformative solutions
Key Requirements
Combination of education, training, and experience