Business Process Consultant - Servicenow

SHI International Corp

Base: $120,000 - $160,000; bonus/ote: estimated $1...
Not specified (assumed to be hybrid based on industry standards).
Servicenow platform proficiency
Business process analysis expertise
Itil framework understanding
SHI International Corp is seeking a Business Process Consultant specializing in ServiceNow to enhance business operations through innovative digital workflows. The ideal candidate should have extensive experience in business process analysis, particularly within IT service management, and possess strong communication and problem-solving skills

Job Summary

  • The role serves as a bridge between client business needs and ServiceNow technical capabilities to optimize workflows.
  • Candidates will facilitate discovery workshops, design process flows, and provide training on new ServiceNow functionalities.
  • SHI International Corp offers world-class facilities, continuous professional growth, and benefits including health and financial security.

Matching Summary

Match Score: 85

SHI International Corp is seeking a Business Process Consultant specializing in ServiceNow to enhance business operations through innovative digital workflows. The ideal candidate should have extensive experience in business process analysis, particularly within IT service management, and possess strong communication and problem-solving skills.

Salary

Base: $120,000 - $160,000; Bonus/OTE: Estimated $150,000 - $200,000; Benefits: Medical, vision, dental, 401K, flexible spending

Skills & Requirements

Must-have

  • ServiceNow platform proficiency
  • Business process analysis expertise
  • ITIL framework understanding
  • Process mapping tools usage
  • Requirements gathering facilitation

Nice-to-have

  • Lean Six Sigma methodology experience
  • Strong communication skills
  • Adaptability to change management
  • Leadership in team initiatives
  • Self-motivated problem solving

Key Requirements

  • Bachelor's degree or relevant work experience
  • 3+ years of business process analysis experience
  • ServiceNow certification (Certified System Administrator or higher) preferred
  • Understanding of ITIL framework and IT service management principles

Work Rights

Not specified

Tailored Resume

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