English/spanish Customer Service Supervisor

GDIT

El Paso, TX, USA
Base: $43,888 - $51,750 annually; bonus/equity: no...
Hybrid
5+ years managing teams up to 15 direct reports
Fluent english and spanish communication skills
Experience with uscis account management
GDIT is seeking an English/Spanish Customer Service Supervisor to lead a team supporting complex USCIS activities in El Paso

Job Summary

  • GDIT is seeking an English/Spanish Customer Service Supervisor to lead a team supporting complex USCIS activities in El Paso.
  • The role involves motivating staff, analyzing operational data to drive efficiencies, and maintaining high ethical standards.
  • Employees benefit from a hybrid work environment, internal mobility opportunities, and a comprehensive total rewards package including medical and 401(k) plans.

Matching Summary

GDIT is seeking an English/Spanish Customer Service Supervisor to lead a team supporting complex USCIS activities in El Paso.

Salary

Base: $43,888 - $51,750 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) match, paid time off

Skills & Requirements

Must-have

  • 5+ years managing teams up to 15 direct reports
  • Fluent English and Spanish communication skills
  • Experience with USCIS account management
  • Texas residency within 60-mile radius of El Paso

Nice-to-have

  • Bachelor's degree in business or related field
  • Strong analytical problem-solving abilities
  • Ability to work independently and autonomously
  • Experience creating client presentations

Key Requirements

  • High School Diploma or equivalent
  • US Citizenship required
  • 5+ years of related experience
  • 5+ years managing teams of 15+ direct reports

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter