The role centers on understanding customer needs, providing timely and accurate solutions, and ensuring seamless communication throughout the service process
Job Summary
The role centers on understanding customer needs, providing timely and accurate solutions, and ensuring seamless communication throughout the service process.
You will spearhead strategic initiatives, implement technology-driven solutions, and foster a culture of continuous improvement to strengthen service delivery, compliance, and customer satisfaction.
The company offers a strong team spirit, a safe and inclusive environment, and individual opportunities for growth and development.
Matching Summary
The role centers on understanding customer needs, providing timely and accurate solutions, and ensuring seamless communication throughout the service process.
Skills & Requirements
Must-have
Customer relationship management
Service coordination and execution
Issue resolution and escalation
Performance monitoring and reporting
Documentation and compliance
Proficiency in MS Office
Basic understanding of sea freight operations
Nice-to-have
Familiarity with Cargowise One
Collaborative mindset
Customer-first mindset
Proactive and positive attitude
Adaptability and willingness to learn
Strong sense of responsibility
Key Requirements
Bachelor’s degree in Business Administration or related field
2–3 years customer service experience in logistics or freight forwarding
Proven track record managing customer relationships
Ability to work under pressure and manage multiple priorities