Supervisor, Documentation Coordinators (remote/flexible)

Insmed

Base: $71,300.00 - $107,000.00; bonus/equity: may ...
Hybrid
Salesforce documentation management
Workflow adherence and problem-solving
Customer experience enhancement
This Supervisor position supports the US Inside Sales team by overseeing a group of Documentation Coordinators who manage customer documentation for Direct to Consumer and Retail Pharmacy channels

Job Summary

  • This Supervisor position supports the US Inside Sales team by overseeing a group of Documentation Coordinators who manage customer documentation for Direct to Consumer and Retail Pharmacy channels.
  • Success in this role requires strong workflow adherence, problem-solving skills, and a commitment to enhancing the customer experience.
  • We offer a comprehensive benefits package, including: Medical, dental, and vision insurance; 401(k) with company match; Paid time off (PTO); And additional employee wellness programs.

Matching Summary

This Supervisor position supports the US Inside Sales team by overseeing a group of Documentation Coordinators who manage customer documentation for Direct to Consumer and Retail Pharmacy channels.

Salary

Base: $71,300.00 - $107,000.00; Bonus/Equity: May be eligible for incentive compensation; Benefits: Comprehensive benefits package including medical, dental, vision, 401(k) with match, PTO, wellness programs

Skills & Requirements

Must-have

  • Salesforce documentation management
  • Workflow adherence and problem-solving
  • Customer experience enhancement
  • Process improvement identification
  • Cross-functional project contribution
  • High volume, high accuracy data validation

Nice-to-have

  • Medical device or healthcare industry experience
  • Knowledge of diabetes
  • Composure and empathy in escalations
  • Open to constructive feedback
  • Intermediate Microsoft Office Suite proficiency

Key Requirements

  • Associate's Degree required
  • Bachelor's Degree preferred
  • 5+ years of relevant work experience
  • Intake/documentation coordination experience
  • Quality assurance experience
  • Document control experience

Work Rights

Not specified

Tailored Resume

Cover Letter