The Senior Executive, Quality Assurance is responsible for supporting and executing the quality assurance program across our contact centre, including both onshore and offshore teams
Job Summary
The Senior Executive, Quality Assurance is responsible for supporting and executing the quality assurance program across our contact centre, including both onshore and offshore teams.
This role focuses on conducting quality evaluations, analyzing performance trends, providing actionable feedback, and driving continuous improvement in customer interactions.
We’ll empower you to learn and grow the career you want, recognize and support you in a flexible environment where well-being and inclusion are more than just words.
Matching Summary
The Senior Executive, Quality Assurance is responsible for supporting and executing the quality assurance program across our contact centre, including both onshore and offshore teams.