Ccvetco is seeking a Client Service Representative to provide exceptional customer service at their veterinary clinic in Seymour, CT. The role involves managing client interactions, scheduling appointments, and maintaining accurate client records, while also requiring a compassionate demeanor in challenging situations
Job Summary
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction results in a positive and memorable impression.
Operates multiple-line telephone system, answers incoming calls, places callers on hold, transfers calls, and pages staff members appropriately.
Maintain accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support.
Matching Summary
Match Score: 85
Ccvetco is seeking a Client Service Representative to provide exceptional customer service at their veterinary clinic in Seymour, CT. The role involves managing client interactions, scheduling appointments, and maintaining accurate client records, while also requiring a compassionate demeanor in challenging situations.
Skills & Requirements
Must-have
Personable and skilled client service
Exceptional customer service skills
Professional and friendly phone etiquette
Handle emotional or discourteous clients
Remain calm in emergency situations
Nice-to-have
Create a welcoming environment
Deliver memorable client interactions
Adapt to multiple situations
Key Requirements
HS Diploma or educational equivalent
Ability to properly prioritize and complete tasks simultaneously