Banking Product Support Analyst Ii

Fidelity National Information Services

Phl Mani, USA
Hybrid (3 days in-office, 2 days virtual)
Expert in business of banking
Handle customer inquiries
Resolve support issues
Fidelity National Information Services is seeking a Banking Product Support Analyst II to join their client support team, focusing on resolving customer inquiries related to banking operations and software applications. The role requires a night shift commitment and offers a hybrid work model with a collaborative team environment

Job Summary

  • You will utilize your expertise in the business of banking, understanding how banks serve their customers and manage operations.
  • The Client Support team is a highly collaborative organization focused on handling client issues and resolving errors with urgency.
  • At FIS, you can learn, grow and make an impact in your career with a flexible and creative work environment.

Matching Summary

Match Score: 85

Fidelity National Information Services is seeking a Banking Product Support Analyst II to join their client support team, focusing on resolving customer inquiries related to banking operations and software applications. The role requires a night shift commitment and offers a hybrid work model with a collaborative team environment.

Skills & Requirements

Must-have

  • Expert in business of banking
  • Handle customer inquiries
  • Resolve support issues
  • Recreate client issues in test environments
  • Troubleshoot software applications
  • Document customer information

Nice-to-have

  • Customer service oriented
  • Client-focused
  • Strong relationship building skills

Key Requirements

  • Prior US banking or finance related experience
  • Experience with Credit and Debit processing
  • Experience in Teller Deposits and Lending roles
  • Confidence in speaking with customers
  • Advance problem-solving skills
  • Ability to grasp technical knowledge

Work Rights

Not specified

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