Systems & Data Specialist

Puffco

Los Angeles, CA, United States
Base: $75,000 - $85,000; bonus/equity: not specifi...
On-site
Zendesk platform administration experience
Api and webhook integration knowledge
Crm integration maintenance skills
This role sits at the intersection of Customer Support operations and technical infrastructure to own the backbone of how the customer support team operates

Job Summary

  • This role sits at the intersection of Customer Support operations and technical infrastructure to own the backbone of how the customer support team operates.
  • The successful candidate will partner with the VP of Customer Support and Director of Data Engineering to deliver high-impact automations and enable high-quality data.
  • Puffco offers a hybrid work model requiring two days per week in their Los Angeles HQ along with competitive pay and comprehensive benefits.

Matching Summary

This role sits at the intersection of Customer Support operations and technical infrastructure to own the backbone of how the customer support team operates.

Salary

Base: $75,000 - $85,000; Bonus/Equity: Not specified; Benefits: Competitive pay, 401K, Medical/Dental/Vision/Life, Flexible Time-Off

Skills & Requirements

Must-have

  • Zendesk platform administration experience
  • API and webhook integration knowledge
  • CRM integration maintenance skills
  • Strong documentation habits required
  • Independent work in fast-paced environment

Nice-to-have

  • Low-code automation platform experience
  • Scripting or basic coding skills
  • AI agent platform exposure
  • E-commerce or DTC support background
  • Engineering team collaboration experience

Key Requirements

  • 2+ years of Customer Support platform administration
  • Working knowledge of APIs and webhooks
  • Experience maintaining CRM integrations

Work Rights

Not specified

Tailored Resume

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