Business System Analyst - Gtas

Amex GBT

Mexico City, Mexico
Not specified (potentially hybrid or remote based on the role's requirements).
3 to 4 years technical application support experience
Xml, apis, web services, .net framework debugging
Sql queries and log analysis tools proficiency
Amex GBT is seeking a Business System Analyst in Mexico City to provide technical support for travel booking applications and manage incident resolution. The ideal candidate should have a background in technical application support, particularly in the travel industry, and possess strong troubleshooting and communication skills

Job Summary

  • Amex GBT is a place where colleagues find inspiration in travel as a force for good and can make an impact on the industry.
  • The role involves providing Level 2 technical support for AMEX GBT Travel booking applications and managing critical incidents within defined protocols.
  • Employees enjoy flexible benefits tailored to each country, including health insurance, retirement programs, and access to over 20,000 learning courses.

Matching Summary

Match Score: 85

Amex GBT is seeking a Business System Analyst in Mexico City to provide technical support for travel booking applications and manage incident resolution. The ideal candidate should have a background in technical application support, particularly in the travel industry, and possess strong troubleshooting and communication skills.

Skills & Requirements

Must-have

  • 3 to 4 years technical application support experience
  • XML, APIs, Web services, .NET Framework debugging
  • SQL queries and log analysis tools proficiency
  • Multi-tiered web-based architecture troubleshooting
  • Ticketing systems Freshservice ServiceNow Salesforce

Nice-to-have

  • Experience in Travel Management Company TMC
  • Global team collaboration skills
  • Strong problem-solving with data-driven approach
  • Ability to thrive under pressure in fast-paced environments
  • Knowledge of Site reliability engineering practices

Key Requirements

  • Bachelor's degree in computer science or equivalent
  • 3 to 4+ years technical application support experience
  • Experience in travel industry preferably TMC
  • Proficiency in XML, APIs, .NET Framework, SQL

Work Rights

Not specified

Tailored Resume

Cover Letter