Application Support Senior Analyst - Assistant Vice President
Workforcity
Application stability and efficiency
Technical support documentation
Risk and impact assessment
Provides technical and business support for users of Citi Applications, focusing on quick resolutions, stability, efficiency, and effectiveness improvements
Job Summary
Provides technical and business support for users of Citi Applications, focusing on quick resolutions, stability, efficiency, and effectiveness improvements.
Manages, maintains, and supports applications and their operating environments, ensuring stability, quality, and functionality against service level expectations.
Acts as an advisor or coach to new or lower level analysts, exhibiting sound and comprehensive communication and diplomacy skills to exchange complex information.
Matching Summary
Provides technical and business support for users of Citi Applications, focusing on quick resolutions, stability, efficiency, and effectiveness improvements.
Skills & Requirements
Must-have
Application stability and efficiency
Technical support documentation
Risk and impact assessment
Application releases and deployment
Liaison between users and technology
Problem management tools
Nice-to-have
Coaching and training new recruits
Advising senior stakeholders
Diplomacy and complex communication
Sound ethical judgment
Key Requirements
5-8 years experience in Application Support
Experience installing, configuring, or supporting business applications
Bachelor’s/University degree or equivalent experience