Absa Bank Limited is seeking an Officer for Collect Inbound Outbound roles, responsible for delivering exceptional customer service and ensuring compliance with operational standards. The position emphasizes adherence to service level agreements and aims to enhance customer satisfaction while supporting cardholders, branches, and merchants
Job Summary
Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
Achieve contracted service level agreements: By being available to cardholders, branches and merchants in order to serve as informational support.
To provide service excellence and achieve customer satisfaction.
Matching Summary
Match Score: 75
Absa Bank Limited is seeking an Officer for Collect Inbound Outbound roles, responsible for delivering exceptional customer service and ensuring compliance with operational standards. The position emphasizes adherence to service level agreements and aims to enhance customer satisfaction while supporting cardholders, branches, and merchants.
Skills & Requirements
Must-have
cardholder support
merchant support
informational support
service excellence
customer satisfaction
Nice-to-have
African growth journey
reset our future
shape our destiny
Key Requirements
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies