This position provides a one-to-one customer service experience for UPS Healthcare accounts in the US for International Import and Export support
Job Summary
This position provides a one-to-one customer service experience for UPS Healthcare accounts in the US for International Import and Export support.
He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution including follow-ups and making outbound calls.
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Matching Summary
This position provides a one-to-one customer service experience for UPS Healthcare accounts in the US for International Import and Export support.
Skills & Requirements
Must-have
High English proficiency
Customer service for healthcare accounts
International import and export support
Problem analysis and resolution
Relationship building with internal and external stakeholders
Remote work capability
Availability Monday to Friday 6AM to 8PM
Nice-to-have
Flexible and eager to learn
Bilingual English/Spanish support
Outbound call experience
Team collaboration
Experience with tracing and claim inquiries
Key Requirements
Excellent communication skills
English language proficiency
Permanent employee status
Availability Monday to Friday 6AM to 8PM excluding US major holidays