Quality Supervisor

AIAPL ACQUIRE INTELLIGENCE AUSTRALIA

**
Leading and developing qa teams
Calibration sessions and triad coaching
Data analysis for quality metrics
** AIAPL Acquire Intelligence Australia is seeking a Quality Supervisor who will lead and develop a team of Quality Analysts (QAs) to enhance customer experience and ensure compliance with operational objectives. The role involves collaboration with various internal departments, conducting training sessions, and analyzing performance metrics to support the success of client operations. **

Job Summary

  • The role involves leading a team of Quality Analysts to promote positive customer experiences while ensuring strict adherence to compliance requirements.
  • You will collaborate with Operations, Training, and HR to develop agents through calibration sessions, data analysis, and process improvements.
  • The position requires ensuring all employee information is handled according to company policies on Information Security and Data Privacy.

Matching Summary

Match Score: 75

** AIAPL Acquire Intelligence Australia is seeking a Quality Supervisor who will lead and develop a team of Quality Analysts (QAs) to enhance customer experience and ensure compliance with operational objectives. The role involves collaboration with various internal departments, conducting training sessions, and analyzing performance metrics to support the success of client operations. **

Skills & Requirements

Must-have

  • Leading and developing QA teams
  • Calibration sessions and triad coaching
  • Data analysis for quality metrics
  • Ensuring compliance with data privacy
  • Collaborating with Operations and Training

Nice-to-have

  • Innovation and teamwork culture
  • Mentoring team leaders and trainers
  • Creating campaign-specific processes
  • Facilitating rewards and recognition
  • Driving continuous improvement initiatives

Key Requirements

  • Expert in leading and developing QA teams
  • Experience with calibration and triad coaching
  • Strong data analysis and reporting skills
  • Knowledge of employment and personal information security policies

Work Rights

Not specified

Tailored Resume

Cover Letter