Especialista Soporte A Clientes -tomateros De Culiacán

ticketmaster.sg

Culiacán, Mexico
Onsite
Customer support and advisory
Event lifecycle management
Crm (salesforce) reporting
Ticketmaster is seeking an Especialista de Soporte a Clientes to support sports clients throughout the lifecycle of their events in Culiacán, Mexico. The ideal candidate will have a background in customer service, project follow-up, and data analysis, with a passion for live entertainment, particularly baseball

Job Summary

  • As a Customer Support Specialist, you will be the key person advising and supporting our sports clients throughout the entire event operational cycle.
  • This role combines customer service, operations, analysis, training, and coordination, becoming a fundamental pillar to ensure the success of the most important events.
  • We offer direct contract with the company, Law and superior benefits, and a collaborative and dynamic work environment at the Estadio Tomateros.

Matching Summary

Match Score: 85

Ticketmaster is seeking an Especialista de Soporte a Clientes to support sports clients throughout the lifecycle of their events in Culiacán, Mexico. The ideal candidate will have a background in customer service, project follow-up, and data analysis, with a passion for live entertainment, particularly baseball.

Skills & Requirements

Must-have

  • Customer support and advisory
  • Event lifecycle management
  • CRM (Salesforce) reporting
  • On-site access control coordination
  • System training for clients and staff

Nice-to-have

  • Passion for baseball
  • Field work experience
  • Collaborative and results-oriented
  • Adaptable to various work environments

Key Requirements

  • Bachelor's degree in Business Administration, Communication and Entertainment, Business or related field
  • Intermediate to advanced English proficiency
  • Minimum 3 years in customer service, field work, project follow-up, and data/report analysis
  • Indispensable experience with Salesforce or similar CRM
  • Availability to travel constantly to Mexico City

Work Rights

Not specified

Tailored Resume

Cover Letter