The Customer Solutions Analyst plays a pivotal role in delivering exceptional value to clients by providing high-quality technical support across diverse energy transition and sustainability applications
Job Summary
The Customer Solutions Analyst plays a pivotal role in delivering exceptional value to clients by providing high-quality technical support across diverse energy transition and sustainability applications.
This role offers outstanding opportunities for personal and professional development, enabling growth as a global expert in energy and sustainability intelligence through direct client engagement and collaboration across departments.
S&P Global Energy is committed to advancing essential intelligence by delivering trusted data and insights that help customers make confident decisions in a rapidly changing global landscape.
Matching Summary
The Customer Solutions Analyst plays a pivotal role in delivering exceptional value to clients by providing high-quality technical support across diverse energy transition and sustainability applications.
Skills & Requirements
Must-have
Energy transition data expertise
Client support in financial services
Technical support with Salesforce Service Cloud
Multi-channel client engagement
Root cause analysis and problem solving
Flexible working hours including weekends
Collaboration with cross-functional teams
Nice-to-have
Knowledge of AI concepts and prompts
Experience in global multicultural environments
Strong organizational and project management skills
Customer-focused mindset with empathy
Ability to train and mentor team members
Key Requirements
Bachelor’s degree in Business, Finance, or Economics
3 to 5 years industry experience in energy or financial sectors
3 to 5 years client support or technical support experience
Experience with Salesforce Service Cloud or ServiceNow
Excellent communication skills for diverse audiences