The Managed Services Client Delivery Specialist is responsible for overseeing the end-to-end delivery of managed services contracts while ensuring client satisfaction and profitability
Job Summary
The Managed Services Client Delivery Specialist is responsible for overseeing the end-to-end delivery of managed services contracts while ensuring client satisfaction and profitability.
This role acts as the primary point of contact for clients, managing inquiries, escalations, and feedback to tailor services to specific business needs.
NTT DATA offers a diverse workplace where employees can grow and thrive within a global technology leader serving 75% of the Fortune Global 100.
Matching Summary
The Managed Services Client Delivery Specialist is responsible for overseeing the end-to-end delivery of managed services contracts while ensuring client satisfaction and profitability.
Skills & Requirements
Must-have
Managed services delivery experience
Client relationship management skills
Service Level Agreement (SLA) monitoring
Contract management and governance
Project management proficiency
ITIL framework familiarity
Nice-to-have
Upselling and cross-selling opportunities
Strategic account planning abilities
Proactive problem-solving mindset
Strong analytical and self-driven approach
Adaptability to emerging technologies
Key Requirements
Bachelor's degree in IT or Business
Seasoned experience in managed services environment