Customer Success Agent (m/w/d)

Fiserv

Hybrid
Excellent german language skills
Experience in customer support
Willingness to work night shifts
The role involves supporting merchants with telephone and written support regarding card terminals, ATMs, and electronic payments

Job Summary

  • The role involves supporting merchants with telephone and written support regarding card terminals, ATMs, and electronic payments.
  • Employees will handle technical and commercial inquiries, explain self-service solutions, and document all cases carefully.
  • The company offers a hybrid remote model where night and weekend shifts are fully remote, requiring only 6-8 office days per month.

Matching Summary

The role involves supporting merchants with telephone and written support regarding card terminals, ATMs, and electronic payments.

Skills & Requirements

Must-have

  • Excellent German language skills
  • Experience in customer support
  • Willingness to work night shifts
  • Ability to analyze error messages
  • Strong documentation skills

Nice-to-have

  • Interest in understanding processes
  • English language knowledge
  • Additional foreign language skills
  • Openness to learning new systems
  • High service orientation

Key Requirements

  • Very good German language proficiency
  • Prior experience in customer care
  • Availability for night and weekend shifts

Work Rights

Not specified

Tailored Resume

Cover Letter