Sr Business Process Analyst - Knowledge Management And Ai

Workday

Not specified; not specified; not specified
Fully remote
8+ years business process analyst experience
5+ years knowledge management tools and kcs
Process mapping with visio or lucidchart
This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support

Job Summary

  • This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.
  • The successful candidate will collaborate with cross-functional teams to integrate knowledge management systems with other platforms for better data analysis.
  • Workday offers a flexible work approach combining in-person and remote time, requiring at least 50% presence in the office or field each quarter.

Matching Summary

This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem for global customer support.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools and KCS
  • Process mapping with Visio or Lucidchart
  • SQL and data visualization proficiency
  • Experience with digital support technologies

Nice-to-have

  • Lean Six Sigma certification
  • AI chatbot and automated systems knowledge
  • Adaptable self-starter mindset
  • Strong written and verbal communication
  • Curious minds and courageous collaborators

Key Requirements

  • Bachelor's degree in related field
  • 8+ years as Business Process Analyst
  • 5+ years in knowledge management
  • 2+ years SQL experience
  • KCS and Lean Six Sigma certification desirable

Work Rights

Not specified

Tailored Resume

Cover Letter