Product Support Engineer - Ts/sci/poly

General Dynamics IT (GDIT)

Tysons Corner, Virginia, United States
Base: $104,188 - $140,960; bonus/equity: not speci...
Onsite
Troubleshoot escalated tier 3 issues
Direct technical support during rollouts
Hands-on logging and monitoring tools
Troubleshoot and resolve escalated Tier 3 support issues, collaborating with development, QA, and operations teams when needed

Job Summary

  • Troubleshoot and resolve escalated Tier 3 support issues, collaborating with development, QA, and operations teams when needed.
  • GDIT offers a 401K with company match, comprehensive health and wellness packages, and professional growth opportunities including paid education and certifications.
  • Our work depends on a Product Support Engineer joining our highly skilled team to lead day-to-day operations and drive our mission to be a premier provider of IT operations excellence to the customer.

Matching Summary

Troubleshoot and resolve escalated Tier 3 support issues, collaborating with development, QA, and operations teams when needed.

Salary

Base: $104,188 - $140,960; Bonus/Equity: Not specified; Benefits: Comprehensive health and wellness packages, 401K with company match

Skills & Requirements

Must-have

  • Troubleshoot escalated Tier 3 issues
  • Direct technical support during rollouts
  • Hands-on logging and monitoring tools
  • Scripting for automation
  • DevOps principles and CI/CD
  • Cloud platforms (AWS/Azure)

Nice-to-have

  • Lead day-to-day operations
  • Drive permanent fixes
  • Relay field feedback
  • Subject matter expert
  • Work-life balance

Key Requirements

  • 4+ years of related experience
  • Associates or Bachelors degree
  • ITIL Intermediate Certification
  • TS/SCI with active polygraph clearance

Work Rights

Top Secret SCI + Polygraph

Tailored Resume

Cover Letter