Managed Services Noc Supervisor

Equinix

Lekki, Nigeria
Fully remote
24/7 network operations center supervision
Incident detection, logging, and resolution
Customer issue escalation and management
Equinix is seeking a Managed Services NOC Supervisor in Lekki, Nigeria, to oversee NOC technicians and engineers while managing customer relations and ensuring network performance. The ideal candidate will have over eight years of relevant experience in operations and maintenance, preferably in a large ISP or telecommunications company

Job Summary

  • Equinix is the world’s digital infrastructure company®, enabling innovations that enrich work, life, and the planet.
  • The Managed Service NOC Supervisor will manage on-staff NOC technicians and engineers, including recruitment, supervision, scheduling, mentoring, development, and evaluation.
  • Responsibilities include leading the detection, logging, and resolution of network and customer issues, acting as the primary escalation point for major incidents.

Matching Summary

Match Score: 85

Equinix is seeking a Managed Services NOC Supervisor in Lekki, Nigeria, to oversee NOC technicians and engineers while managing customer relations and ensuring network performance. The ideal candidate will have over eight years of relevant experience in operations and maintenance, preferably in a large ISP or telecommunications company.

Skills & Requirements

Must-have

  • 24/7 Network Operations Center supervision
  • Incident detection, logging, and resolution
  • Customer issue escalation and management
  • Performance metrics monitoring and reporting
  • Standard Operating Procedures enforcement

Nice-to-have

  • Culture of innovation and collaboration
  • Proactive problem solving
  • Continuous skill development

Key Requirements

  • BSc or HND Engineering degree
  • 8+ years of relevant experience
  • Technical & Professional proficiency in Operation and Maintenance
  • Experience in submarine, DWDM transmission system, Metro Ethernet optics
  • Leadership and self-management skills
  • Strong analytical and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter