Senior Service Representative Role

AIA

Melbourne, Australia
3d onsite
Service excellence
Customer enquiries
Claims first point of contact
This role supports the delivery of AIA’s purpose, vision and strategy by providing a high quality servicing experience for customers

Job Summary

  • This role supports the delivery of AIA’s purpose, vision and strategy by providing a high quality servicing experience for customers.
  • Own and manage core business operations including service support reporting, commissions, quality assurance, discrepancies, onboarding of partners and business continuity activities.
  • At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

Matching Summary

This role supports the delivery of AIA’s purpose, vision and strategy by providing a high quality servicing experience for customers.

Skills & Requirements

Must-have

  • service excellence
  • customer enquiries
  • claims first point of contact
  • governance and risk management
  • policy management platforms
  • strong Excel skills

Nice-to-have

  • collaborative and customer centric behaviours
  • continuous improvement
  • support team capability
  • Healthier, Longer, Better Lives

Key Requirements

  • minimum of two years' experience
  • senior customer servicing role
  • life insurance products understanding
  • partnership distribution onboarding experience
  • regulatory and compliance environment

Work Rights

Not specified

Tailored Resume

Cover Letter