Client Success Manager

Pattern Data

Charlotte, NC, United States
On-site
Client relationship management
Platform adoption and value demonstration
Proactive issue identification and resolution
Own the client relationship with an assigned book of business, developing a deep understanding of each firm’s litigation portfolio and definition of success

Job Summary

  • Own the client relationship with an assigned book of business, developing a deep understanding of each firm’s litigation portfolio and definition of success.
  • Drive platform adoption proactively by using data and reporting to demonstrate value, surface trends, and create habits that align with the firm’s workflow.
  • Serve as the voice of the client internally, channeling product feedback to the Product team and partnering with Marketing to capture client testimonials.

Matching Summary

Own the client relationship with an assigned book of business, developing a deep understanding of each firm’s litigation portfolio and definition of success.

Skills & Requirements

Must-have

  • Client relationship management
  • Platform adoption and value demonstration
  • Proactive issue identification and resolution
  • Client feedback channeling
  • Litigation portfolio understanding
  • Data-driven insights and reporting

Nice-to-have

  • Intellectual curiosity
  • Comfort operating in ambiguity
  • High ownership team culture
  • Thoughtful problem-solving

Key Requirements

  • 3-5 years client-facing experience
  • Legal tech or B2B SaaS experience
  • Experience managing senior stakeholders
  • Client service and support strategy design
  • Self-starter with minimal oversight

Work Rights

Not specified

Tailored Resume

Cover Letter