Concentrix is seeking a Customer Support Associate I for their Cebu IT Park location, focusing on delivering customer service through various communication channels. The ideal candidate should possess strong customer service skills, computer navigation abilities, and a high school diploma with some relevant experience
Job Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Employees must ensure service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing appropriate resolutions.
Candidates are expected to maintain a pleasant professional tone, demonstrate patience, and be able to rotate shifts as needed.
Matching Summary
Match Score: 75
Concentrix is seeking a Customer Support Associate I for their Cebu IT Park location, focusing on delivering customer service through various communication channels. The ideal candidate should possess strong customer service skills, computer navigation abilities, and a high school diploma with some relevant experience.