Develop and distribute internal/external communication
Coordinate and facilitate incident resolution
Track and update incident management system
Join a team dedicated to minimizing the impact of major incidents across the organization
Job Summary
Join a team dedicated to minimizing the impact of major incidents across the organization.
The MIM team leads efforts to resolve critical issues quickly, ensuring clear communication and coordination among all stakeholders.
Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Matching Summary
Join a team dedicated to minimizing the impact of major incidents across the organization.
Salary
Base: 66,600.00 - 103,300.00 USD per year; Bonus/Equity: May be eligible for bonus and equity; Benefits: Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program
Skills & Requirements
Must-have
Develop and distribute internal/external communication
Coordinate and facilitate incident resolution
Track and update incident management system
Create incident reports
On-site position
Shift work including weekends and holidays
Nice-to-have
Work cordially in global teams
Suggest process improvements
Build knowledge base
Keen interest in learning new skills
Stay current with industry trends
Excellent analytical problem-solving skills
Key Requirements
Bachelors degree OR 3+ years relevant work experience
Associate’s degree in IT, Computer Science or related field
2+ years experience in IT support, major incident management, service management