Técnico/a De Automoción Centro De Servicio De Automoción Alcorcón
MAPFRE
Alcorcón, Madrid, Spain
On-site
Reception of damaged vehicles
Customer attention and service
Management of courtesy vehicles
The main mission is to attend to customers by receiving vehicles damaged by accidents and delivering repaired vehicles, including managing courtesy or replacement vehicles and alternative mobility solutions
Job Summary
The main mission is to attend to customers by receiving vehicles damaged by accidents and delivering repaired vehicles, including managing courtesy or replacement vehicles and alternative mobility solutions.
The role involves maintaining the courtesy vehicle fleet in good condition and ensuring all documentation complies with circulation and insurance requirements.
The technician must inspect vehicles to accurately catalog damages and support optimal billing management while providing clear explanations of rental contracts and repair invoices to customers.
Matching Summary
The main mission is to attend to customers by receiving vehicles damaged by accidents and delivering repaired vehicles, including managing courtesy or replacement vehicles and alternative mobility solutions.
Skills & Requirements
Must-have
Reception of damaged vehicles
Customer attention and service
Management of courtesy vehicles
Basic knowledge of damage valuation software
Basic Excel skills
Intermediate Outlook skills
Vehicle inspection and damage cataloging
Nice-to-have
Fraud detection in repair processes
Telephone management skills
Client advisory on repairs
Coordination under service center supervision
Key Requirements
FP Grado Superior en Automoción
FP Grado Medio en Carrocería o Pintura
Driving license B2
Experience as workshop receptionist
Experience in telephone management and customer service