Director, Global Shared Services Hub

Manulife

Kuala Lumpur, Malaysia
Hybrid
Drive operational excellence and quality
Improve finance customer outcomes
Manage operational risk
The Director of GSS will serve as the liaison between in-market teams and our Finance Shared Service Centres (FSSC), driving operational excellence and quality with a strong emphasis on improving Finance customer outcomes and building our future talent pipeline

Job Summary

  • The Director of GSS will serve as the liaison between in-market teams and our Finance Shared Service Centres (FSSC), driving operational excellence and quality with a strong emphasis on improving Finance customer outcomes and building our future talent pipeline.
  • Responsibilities include service management and governance, quality assurance, and stakeholder engagement, ensuring timely and accurate financial operations and effective risk management.
  • The role requires a CPA or equivalent, 10+ years of progressive experience in accounting and finance with at least 5 years in leadership, and working knowledge of IFRS17 and regulatory compliance.

Matching Summary

The Director of GSS will serve as the liaison between in-market teams and our Finance Shared Service Centres (FSSC), driving operational excellence and quality with a strong emphasis on improving Finance customer outcomes and building our future talent pipeline.

Skills & Requirements

Must-have

  • Drive operational excellence and quality
  • Improve Finance customer outcomes
  • Manage operational risk
  • Oversee end-to-end accounting operations
  • Ensure compliance with IFRS 17

Nice-to-have

  • Collaborative, transparent change agent
  • Highly visible strategic influencer
  • Innovative thinker
  • Strong interest in technology trends

Key Requirements

  • CPA or equivalent professional designation
  • 10+ years of progressive experience in accounting and finance
  • 5+ years in leadership roles
  • Working knowledge of IFRS17
  • Expertise in ERP systems and financial automation tools

Work Rights

Not specified

Tailored Resume

Cover Letter