Sr Technical Billing Support Engineer

INGRAM MICRO

Sydney, Australia
Hybrid
Billing technical assistance
Troubleshoot software, apis, integrations
Reconcile invoicing to vendor invoice
Provide expert-level billing technical assistance to customers, serving as a trusted advisor for complex billing and invoice product issues

Job Summary

  • Provide expert-level billing technical assistance to customers, serving as a trusted advisor for complex billing and invoice product issues.
  • Collaborate across engineering, product, and customer-facing teams to ensure a top-notch customer experience and contribute to continuous product and process improvement.
  • Ingram Micro offers genuine career progression opportunities, access to LinkedIn Learning, a hybrid working environment, and a competitive remuneration package.

Matching Summary

Provide expert-level billing technical assistance to customers, serving as a trusted advisor for complex billing and invoice product issues.

Skills & Requirements

Must-have

  • Billing technical assistance
  • Troubleshoot software, APIs, integrations
  • Reconcile invoicing to vendor invoice
  • Process credit and debit cards
  • Root cause analysis
  • Customer-first mindset

Nice-to-have

  • Drive exceptional customer experience
  • Work through ambiguity
  • Thrive in rapidly changing environment
  • Eager to learn new technologies
  • Self-motivated and proactive

Key Requirements

  • 4+ years in billing technical support
  • Experience processing credits and debits
  • Experience with SAP, SaaS platforms, APIs
  • Experience with cloud services (AWS, Azure)
  • Experience with ticketing systems
  • High school diploma required

Work Rights

Not specified

Tailored Resume

Cover Letter