English Customer Support Agent Night Shift - Fixed Term

Aristocrat Interactive

English language proficiency
Live chat support experience
Email customer inquiry handling
The role involves responding promptly to customer inquiries via live chat and email while resolving complaints efficiently

Job Summary

  • The role involves responding promptly to customer inquiries via live chat and email while resolving complaints efficiently.
  • Employees must assist with account verification processes including KYC and collaborate with departments like Fraud and AML.
  • Aristocrat Interactive is a leading regulated online real money gaming business formed in 2024 through the merger of Anaxi and NeoGames.

Matching Summary

The role involves responding promptly to customer inquiries via live chat and email while resolving complaints efficiently.

Skills & Requirements

Must-have

  • English language proficiency
  • Live chat support experience
  • Email customer inquiry handling
  • KYC verification processes
  • Night shift availability

Nice-to-have

  • First contact resolution focus
  • Collaboration with fraud teams
  • Knowledge of gambling regulations
  • Player experience improvement skills

Key Requirements

  • Mandatory background screening
  • Regulatory license approvals
  • Authorization to work without visa sponsorship

Work Rights

Must be authorized to work in job posting location without visa sponsorship

Tailored Resume

Cover Letter