Senior Call Center Manager, Collections

BMO

Toronto, Canada
$86,000.00 - $160,000.00; not specified; health in...
Inbound and outbound collections
Kpi achievement and ownership
Regulatory compliance
The Senior Manager, Call Center Collections is responsible for leading the strategic and operational performance of an inbound and outbound collections contact center

Job Summary

  • The Senior Manager, Call Center Collections is responsible for leading the strategic and operational performance of an inbound and outbound collections contact center.
  • This role oversees multiple teams of leaders and agents, ensuring the achievement of key performance indicators (KPIs), regulatory compliance, operational efficiency, and an exceptional customer experience.
  • BMO offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Matching Summary

The Senior Manager, Call Center Collections is responsible for leading the strategic and operational performance of an inbound and outbound collections contact center.

Salary

$86,000.00 - $160,000.00; Not specified; Health insurance, tuition reimbursement, retirement savings plans

Skills & Requirements

Must-have

  • Inbound and outbound collections
  • KPI achievement and ownership
  • Regulatory compliance
  • Customer experience focus
  • Data-driven decision making
  • Call center technologies

Nice-to-have

  • Positive and inclusive environment
  • Succession planning
  • Continuous process improvement
  • Cross-functional collaboration

Key Requirements

  • 7+ years in collections, call center operations, or credit risk
  • 3+ years in senior leadership or people management
  • High-volume inbound/outbound operations experience
  • Collections regulations and compliance knowledge
  • Bachelor’s degree in Business, Finance, or related field

Work Rights

Not specified

Tailored Resume

Cover Letter