Specialist 2, Production Services Application Support Analyst
BNY Mellon
Pune, India
On-site
16x7 support coverage
Incident response and monitoring
Linux/unix based application support
Operational support for Data & Analytics Production Services, ensuring 16x7 support coverage, incident response, monitoring, and first‑level troubleshooting
Job Summary
Operational support for Data & Analytics Production Services, ensuring 16x7 support coverage, incident response, monitoring, and first‑level troubleshooting.
This role acts as the first point of contact for production incidents, alerts, and service requests, with a strong focus on application stability, adherence to runbooks, SLA compliance, and escalation management.
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
Matching Summary
Operational support for Data & Analytics Production Services, ensuring 16x7 support coverage, incident response, monitoring, and first‑level troubleshooting.
Skills & Requirements
Must-have
16x7 support coverage
incident response and monitoring
Linux/Unix based application support
SQL commands and basic shell scripting
Grafana, Ops Ramp & New Relic usage
Nice-to-have
Python scripting
keen to learn new technology
out of box thinking
Key Requirements
Bachelor’s degree in Engineering / Technology
minimum 3 years of experience in Application Support