Lead Digital Operations Support Analyst - New Product Introduction (npi)

Caterpillar UK

Chicago, IL, USA
Base: $128,470.00 - $208,770.00; bonus/equity: inc...
Digital product support
Early-life performance monitoring
Field issue resolution
Join Cat Digital Fleet & Operations Solutions (DF&OS) Team and play a critical leadership role in ensuring the successful introduction and performance of Caterpillar digital products

Job Summary

  • Join Cat Digital Fleet & Operations Solutions (DF&OS) Team and play a critical leadership role in ensuring the successful introduction and performance of Caterpillar digital products.
  • Lead digital NPI field readiness activities to ensure products are supportable, diagnosable, and service-ready prior to launch.
  • Monitor early field performance using telemetry, support data, as well as dealer & customer feedback.

Matching Summary

Join Cat Digital Fleet & Operations Solutions (DF&OS) Team and play a critical leadership role in ensuring the successful introduction and performance of Caterpillar digital products.

Salary

Base: $128,470.00 - $208,770.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, and vision benefits; Paid time off plan; 401(k) savings plans; Health Savings Account (HSA); Flexible Spending Accounts (FSAs); Health Lifestyle Programs; Employee Assistance Program; Voluntary Benefits and Employee Discounts; Career Development; Disability benefits; Life Insurance; Parental leave; Adoption benefits; Tuition Reimbursement

Skills & Requirements

Must-have

  • Digital product support
  • Early-life performance monitoring
  • Field issue resolution
  • Telemetry and support data analysis
  • Root cause analysis
  • Cross-functional collaboration

Nice-to-have

  • Agile development familiarity
  • Customer enablement
  • Continuous improvement mindset
  • Problem-solving aptitude

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Extensive experience supporting digital products
  • Experience with telemetry and support data
  • Familiarity with agile development
  • Experience with NPI / dNPI processes

Work Rights

Not specified

Tailored Resume

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