Cengage Group is seeking a Customer Success Consultant for a remote position in Arizona, focused on helping customers effectively utilize Cengage technology to meet their educational goals. The ideal candidate will possess strong communication and analytical skills, with a background in sales or customer success, preferably in the educational technology sector
Job Summary
Serve as a strategic partner and trusted advisor to Cengage customers within your assigned territory, ensuring they achieve desired outcomes through effective use of Cengage technology.
Develop and implement tailored success plans, provide proactive training, and conduct regular health checks to assess value realization and identify growth opportunities.
Analyze customer data to uncover risks, renewal challenges, and upsell opportunities while advocating for customers during issue resolution.
Matching Summary
Match Score: 85
Cengage Group is seeking a Customer Success Consultant for a remote position in Arizona, focused on helping customers effectively utilize Cengage technology to meet their educational goals. The ideal candidate will possess strong communication and analytical skills, with a background in sales or customer success, preferably in the educational technology sector.
Salary
Base: $67,000.00 - $87,100.00 USD; Bonus/Equity: Sales roles often incorporate a significant incentive compensation program; Benefits: Not specified
Skills & Requirements
Must-have
strategic partner and trusted advisor
drive adoption and long-term value
resolve high-severity issues
analyze customer data
Nice-to-have
inclusive workplace
voice their ideas
authentic selves
Key Requirements
5+ years of experience in Sales or Customer Success
Experience in Educational Technology or Higher Education
Familiarity with Higher Education landscape and LMS