The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service
Job Summary
The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service.
This role is responsible for the implementation of the experience program at the client site and will oversee the daily operations of the Guest Services program.
JLL offers personalized benefits that support personal well-being and growth, including a 401(k) plan with matching company contributions and comprehensive medical, dental & vision care.
Matching Summary
The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service.
Salary
Base: $60,400.00 – $65,000.00 USD per year; Bonus/Equity: Not specified; Benefits: 401(k) plan with matching company contributions, Comprehensive Medical, Dental & Vision Care, Paid parental leave at 100% of salary, Paid Time Off and Company Holidays, Early access to earned wages through Daily Pay
Skills & Requirements
Must-have
deliver exceptional client experience
proactive communication
high touch service
implement experience program
daily quality assurance checks
resolve building service problems
Nice-to-have
passion for service
brilliant people skills
hospitality focused environment
enhance employee engagement
supportive culture
Key Requirements
Previous Supervisory or Management experience
Hospitality industry experience
Commercial real estate industry knowledge
High school diploma or GED
Manage multiple priorities
Deliver results in fast-paced environment
Authorized to work in the United States without sponsorship
Work Rights
Authorized to work in the United States without sponsorship