Technical Operations Manager

BNY Mellon

Boston, MA, United States
Base: $58,000 - $70,000 py; bonus/equity: not spec...
On-site
Client contact for requests and incidents
Manage incident and service request lifecycles
Ensure availability and performance
Serve as the primary client contact for requests, incidents, and project management related to the Eagle ACCESS hosted platform and new D&A business technology stack

Job Summary

  • Serve as the primary client contact for requests, incidents, and project management related to the Eagle ACCESS hosted platform and new D&A business technology stack.
  • Ensure availability, performance, maintenance, and support of a fast-paced, high volume, high availability, and high growth environment.
  • BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

Matching Summary

Serve as the primary client contact for requests, incidents, and project management related to the Eagle ACCESS hosted platform and new D&A business technology stack.

Salary

Base: $58,000 - $70,000 per year; Bonus/Equity: Not specified; Benefits: Company-sponsored benefit programs

Skills & Requirements

Must-have

  • Client contact for requests and incidents
  • Manage incident and service request lifecycles
  • Ensure availability and performance
  • Collaborate with internal resources
  • Strong analytical and troubleshooting skills

Nice-to-have

  • Advocate for clients
  • Bold ideas meet advanced technology
  • Power the future of finance
  • Self-motivated with strong work ethic

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 4-6 years of experience in applications support
  • Experience working directly with clients
  • Knowledge of SQL queries
  • ITIL v3 Foundation certification

Work Rights

Not specified

Tailored Resume

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