Responsable De Produit Numérique – Plateformes Digitales Service Client | Digital Product Owner – Customer Service Platforms

Pratt & Whitney Canada

Longueuil, QC, Canada
Not specified; not specified; pension plan, group ...
5 years aftermarket experience
Agile environment expertise
User story writing and data mapping
The role involves defining and executing a five-year product roadmap for the Customer360 platform to support the internal aftermarket organization

Job Summary

  • The role involves defining and executing a five-year product roadmap for the Customer360 platform to support the internal aftermarket organization.
  • Candidates will collaborate daily with a multidisciplinary team including CRM managers, data engineers, and solution architects in an agile environment.
  • Pratt & Whitney Canada offers competitive benefits including a pension plan, group insurance, and recognition programs while being named one of Canada's Best Employers.

Matching Summary

The role involves defining and executing a five-year product roadmap for the Customer360 platform to support the internal aftermarket organization.

Salary

Not specified; Not specified; Pension plan, group insurance, wellness program, recreational club, free parking

Skills & Requirements

Must-have

  • 5 years aftermarket experience
  • Agile environment expertise
  • User story writing and data mapping
  • SAP CRM Enovia knowledge
  • Advanced data analytics tools

Nice-to-have

  • Strong UX/CX best practices understanding
  • Excellent communication skills
  • Ability to synthesize information into actions
  • Passion for digital product innovation

Key Requirements

  • Bachelor's degree in digital technologies or related field
  • Minimum 5 years experience in aftermarket environment
  • Fluent English proficiency required for international communication

Work Rights

Must pass criminal background check and controlled goods clearance

Tailored Resume

Cover Letter