T3 - Analyst (std Us Cm)

Alight

Not specified; not specified; comprehensive total ...
Not specified (potentially hybrid or fully remote based on general industry trends).
5+ years international customer service voice experience
Disability claim adjudication experience required
Evening or night shift availability required
Alight is seeking a T3 Analyst specializing in Disability Case Management Operations, focusing on operational performance and delivering superior customer service. The ideal candidate will possess extensive experience in international customer service and claim adjudication, along with strong communication and analytical skills. The position offers a comprehensive benefits package and a commitment to diversity and inclusion

Job Summary

  • The role requires a domain expert responsible for operational performance and delivering timely customer service across multiple mediums.
  • Candidates must have 5+ years of work experience in international customer service with specific disability claim adjudication background.
  • Alight offers a comprehensive total rewards package including health coverage, retirement plans, and continuing education opportunities.

Matching Summary

Match Score: 85

Alight is seeking a T3 Analyst specializing in Disability Case Management Operations, focusing on operational performance and delivering superior customer service. The ideal candidate will possess extensive experience in international customer service and claim adjudication, along with strong communication and analytical skills. The position offers a comprehensive benefits package and a commitment to diversity and inclusion.

Salary

Not specified; Not specified; Comprehensive total rewards package including health, retirement, and vacation

Skills & Requirements

Must-have

  • 5+ years international customer service voice experience
  • Disability claim adjudication experience required
  • Evening or night shift availability required
  • Strong verbal and written communication skills
  • Root cause analysis of client performance issues

Nice-to-have

  • Knowledge of Absence platform value add
  • Ability to innovate for continuous process improvement
  • Experience with SOP writing and conversion
  • Domain expertise in client plans and provisions
  • Team collaboration and mentoring capabilities

Key Requirements

  • Graduate degree in BA, B.Com, or BCA with no gaps or failures
  • Minimum 5 years of relevant work experience
  • Authorization to work without visa sponsorship required

Work Rights

Must have work authorization without future sponsorship requirement

Tailored Resume

Cover Letter